FAQ
What size are your cards?
My cards come in 2 standard sizes: A6 (148mm x 105mm) and A5 (210mm x 148mm).
I can however offer other sizes, for example square cards, but unfortunately I can’t do larger than A5.
Please email me if you have any questions about your order.
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How are your cards made?
Everyone of my cards is designed by myself. I print out this design on thick white card (250gsm) and carefully
cut out and assemble the card by hand using a good old fashioned pencil, scalpel, metal ruler and
strangely named bone folder. The card is then paired with a bright coloured envelope and both are then
slipped into a clear cello bag which keeps them protected.
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What is the turnaround time with orders?
Standard orders
I aim to dispatch all my standard orders within 2 days of ordering. The method of postage is Royal Mail First
Class Post to the UK and Republic of Ireland and Airmail to the rest of the world. I will email you when your
order is dispatched.
Trade orders
I aim to dispatch trade orders within 1 week of the order, however large orders may take slightly longer as all
my cards are made by hand. I will give you a good indication of how long the order will take once an
order is received. I will also give you an indication of the postage costs prior to sending out the order.
Customised orders
I aim to dispatch customised orders within 1-3 weeks of the design being approved. Larger orders may take longer.
Standard orders
must be returned to me within 7 working days of receipt, unused and unopened. I cannot accept responsibility
for any returned items which are lost in transit on their way back. Once I receive the returned item/s the refund
will be issued for the full purchase price. Unfortunately postage costs are non-refundable. The return delivery
costs will be the responsibility of the buyer. Used, opened, and/or final sale items cannot be returned.
confirmation. In addition, personalised orders may not be cancelled or refunded once final proofs have
been approved. Upon final approval of your personalised order I can not accept returns due to any and
all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the
information and layout as shown. If errors are discovered after proof approval, I am required to charge for
a reprint.
the case please let me know.
